- We will gladly accept returns on regular priced purchases placed within Canada, The United States, and the European Union. Purchases made outside of these countries are considered final sale.
- Please contact us here within seven days of receiving your order to initiate the return.
- All care products are considered final sale.
- All items must be returned in new sellable condition, including original packaging with original hang tags attached. figur-online.shop has the right to reject returns if the item is not in original, sellable condition.
- figur-online.shop does not assume any shipping costs on returns or offer free returns.
- A return authorization number (RA) and shipping instructions will be issued once your request is approved. Returns sent without an authorization number will be denied.
- After the RA number has been issued, the returned item must be posted (dropped with a courier) within five days.
- Once we have received your returned garment and its condition has been approved, we will initiate a full refund less any original shipping charges associated with your order. This includes items which shipped at no cost up front to the customer due to the qualification of a "free shipping" promotion.
- figur-online.shop may approve a single exchange for size and or colour.
- figur-online.shop does not assume any shipping costs on exchanges.
- All items purchased using a promo code or items that are marked on sale are considered a final sale unless otherwise specified. We do not offer price adjustments. Any sales, promotions or discounts can not be applied to past orders.
- All figur-online.shop shipments ship from our warehouse in British Columbia, Canada. If you are making a purchase outside of Canada, import fees and sales taxes are non-refundable through Bare Knitwear. We suggest contacting the organization whom you paid the fees to or your local customs bureau if you have questions.
- When returning your item, we recommend using a secure courier with tracking. Bare Knitwear is not responsible for any lost or damaged goods incurred during transit while returning your item.